Support center

Back up first, isolate the issue, then share only what is needed

RoomBillDee stores core records on your device. If something goes wrong, avoid uninstalling the app or clearing its data until you have verified an external backup.

If the app still opens: open Backup and security, export a backup, choose Files, iCloud Drive, Google Drive, or another private location you control, and confirm that the .hordee file is visible before taking a destructive step.

Before contacting support

Note the app version and build from Settings.
Include Android or iPhone/iPad and the operating-system version.
Describe the screen and exact steps that reproduce the problem.
Use screenshots that do not reveal tenant names, phone numbers, PromptPay identifiers, PINs, or other private information.
Do not send a backup or meter photos unless support explains why it is needed and you choose to provide it.

Purchase access and property data are separate

Restore the lifetime entitlement with the original Google Play or Apple account and the app's restore-purchase control. This does not restore rooms, tenants, bills, or photos. Those records must be restored independently from a previously exported .hordee backup.

Restore a backup carefully

Keep another copy of the original file. Do not extract or modify its internal files.
Select the .hordee package directly from RoomBillDee's restore control.
After success, verify room, tenant, bill, and attachment counts.
Close and reopen the app, then check the important records again.

Contact support

Email: nerubians@gmail.com

Use a focused subject such as “Backup file cannot be selected” or “Outstanding balance differs,” then include the app version, device, and reproduction steps. Support will not ask for your PIN, Store password, or payment-card details.

Need the normal meter-to-bill workflow?

Use the guide to prepare a cycle, record readings, check the calculation, create bills, and record payments.

Open the meter-reading guide