Support center
Need help with BeautyCostDee?
Tell us directly. We use only the information needed to investigate and will never ask for your password, payment details, Store token, or shop cost data you did not intend to share.
Contact support
Email: nerubians@gmail.com
LINE: @qdee
Frequently asked questions
How do I protect my data before changing devices or deleting the app?
In Settings, export one complete ZIP backup and save it to Files, iCloud Drive, or another provider you control. Confirm that the file exists outside BeautyCostDee before deleting the app or changing devices.
What is included in the ZIP backup?
The complete backup includes canonical shop records plus available app-owned nail-design full images and thumbnails. The app validates and reads back the package before reporting a successful export.
How do I restore a backup?
Install BeautyCostDee, open Settings, choose the complete-backup restore action, and select the ZIP directly. You do not need to extract it. The app checks the package before replacing current data; invalid input must leave current data untouched.
Does the backup include my Pro entitlement?
No. Shop data and Pro entitlement are separate. Restore the ZIP for shop data, then use Restore Purchase with the same Google Play or Apple account that bought Pro.
Is Pro Lifetime a subscription?
No. Pro Lifetime is a one-time Store purchase with no monthly subscription. The Store displays the actual price, currency, tax, and availability for your account and region.
Is the app available in French?
The current app interface is available in English and Thai. EUR is supported as a working currency, and French support is available on this website.
What should I send when reporting a problem?
Send the device model, operating-system version, BeautyCostDee version, the action you took, what you expected, and what happened. A screenshot without private shop details can help.